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One address, read by a person. Most questions are about a parcel, and most are answered the same day.
Last updated 27 August 2026
Email us
We answer within two business days, on business days. Including your order number gets a useful answer first time instead of a request for it.
Things worth checking first
- Where is my order? Your despatch email has the tracking number, and your orders shows the current status.
- I want to send something back. Returns explains the 14-day window and what to email us.
- How much is delivery? Shipping has the rates and timings.
- Stop emailing me. Every preference is yours to change under email preferences — no reply from us needed.
Who you are writing to
Glothlab is based in Singapore and ships within Singapore.
Please email before sending anything back — we’ll confirm the return address in the reply.